Never mind

I work doing support for a well known device

I cant post it here so lets call it a widget 

Any whoooo I do whats called level 2 support

That is when the first support agent cant help you and they escalate you and you get a call back 

from an EXPERT

That would be me

EEK I know

Sometimes we can fix them sometimes they go up even higher

But we always call them back to try get more details do more troubleshooting and a lot of the time I can fix them

Sometimes I look at the ticket and KNOW I can fix them

I love those as I am all like Hi I am Tammy from Widget support and I understand you have a problem with blah 

If you just do this I think we can resolve it

I love those

But the other day I had one that went like this

ME Happy spew 

HIM Never mind

ME I am sorry are you still having the issue

HIM Yeah Never mind

ME I am pretty sure I can fix it if you just allow me to walk you through a couple things 

HIM Never mind my wife left me and took the widget with her.

ME........bust out laughing

HIM Laughs too (thankfully)

ME Did you want me to call her

HIM Laughing No..... No I don't

Sometimes I just love my job